Can I get a quote over the phone?

Absolutely, but it will only be an estimate given your responses to key questions.  We can only provide you with fixed price quotes once we go on site with you and understand exactly what you require, how frequently and for how long.

Do you do residential cleaning?

We recommend Mornington Peninsula Cleaning for all residential, domestic and holiday home cleaning.  Contact Val on 1300 830 301 or by email to bookings@morningtonpeninsulacleaning.com.au 

When do you do the cleaning?

The simple answer is when it’s most convenient for you.  Some clients like to be on site while our cleaners work, while others prefer the cleaning to be conducted outside of business hours to minimize any disruption to work.  We’ll tailor a solution to work best for you.

How can I be confident of the calibre of cleaner I’m trusting in my business?

We have a screening process as part of our recruitment and training process and all cleaners start with a trial period.  Police checks and background checks are conducted to our satisfaction before we allow any new cleaner to work on a client’s property asset.  Once this component has been cleared, they then undertake our induction and accredited online training program to ensure they share the same high caliber of industry knowledge, skills and attitudes of their longer term counterparts.

What if I want extras that fall outside of a standard cleaning contract?

Just talk to us.  Many clients want periodical cleaning performed such as an annual steam clean, spring clean, or quarterly window clean.  We can build these into your ongoing contract or bill them separately as required.

Do I have to commit to a long term contract?

All of our clients sign up with us for 12 months, where we include a 3 month probationary period.  So, if after the first 3 months you decide we’re not the cleaners for you, we go no further.

How do I know the cleaning will be done properly?

We have 3 levels of monitoring to ensure every single cleaning project is completed as agreed:

  1. Sarah Huon meets with you initially to ensure the agreement includes everything you require, and we understand exactly what your company standards necessitate.

  2. Our technology captures the outcomes of every cleaning job to enable us to monitor remotely the standard achieved, the time taken and any anomalies.

  3. Regular site audits are also conducted by our Operations Manager to ensure we can assess qualitatively your level of satisfaction of our maintenance of your cleaning standards, and identify in person areas for improvement using the results from our technology as support.  This information is then used for professional development with the relevant cleaning professionals to hone their skills and improve their level of service.

What happens if I have a concern that needs addressing?

You have two levels of support.  The first is to always call Sarah Huon, who will then arrange a time to meet with our Operations Manager to identify the best possible solution for all.

What if I need additional services or require an emergency clean?

Just ask.  We can provide any additional services separate to your ongoing agreement and are always happy to help.