WHY OUR CLIENTS WORK WITH US
So we asked them, and we distilled their responses into 5 key reasons:
1. BIG ENOUGH TO DELIVER, SMALL ENOUGH TO CARE
When you call 0412 584 557, you speak with Sarah, the owner and founder: not a call centre agent which is why we’re proudly 100% independent. As a locally owned and managed Australian company you’re serviced by people you’ve met.
Because no two properties are exactly the same, we always meet you on site in order to understand your particular requirements and standards. Only then are we able to provide you with a tailored cleaning and maintenance solution that suits your budget and working conditions.
2. FOCUS ON CLIENT RELATIONSHIPS
We exist for our clients who deserve an experienced team of professionals committed to consistent excellence, attention to detail and who genuinely care about doing their best.
We’re continually upgrading our technology and systems in the background to do the operational heavy lifting for us, so that when we’re speaking with you or cleaning your property, we can focus on delivering exceptional service.
YOU’RE BACKED BY 3 LEVELS OF SUPPORT
Sarah Huon, founder and director of Peninsula Commercial Cleaning remains a key point of contact for you and should be your first port of call with any concerns or service requests
Our Customer Service Coordinator, whose focus is to keep our professionals accountable and maintain standards of excellence through
Team monitoring and training, systematic site audits, and by actively seeking your feedback so you know you’re being heard and we’re taking action where we need to.
3. COST EFFECTIVE, QUALITY RESULTS
Don’t pay for a service that needs to cover call centre staff and heavy administration. Technology and systems enable us to work smarter, improve efficiency and pass on the most competitive pricing to our clients.
Commitment to ongoing innovation improves the quality of your results through:
Remote monitoring and GPS tracking for accountability, compliance and reliability
Cloud based reporting to deliver on tailored client standards
Online staff induction and skills update training to ensure we remain on top of the latest OH&S procedures and cleaning methodologies
4. ACCOUNTABLE CLEANERS YOU CAN TRUST TO PROTECT YOUR PROPERTY ASSETS
We ensure our staff don’t set foot onto a client site until they’ve undertaken our induction program which covers the most updated industry standard techniques, OHS requirements and our own customer service expectations.
Site audit results identify areas for professional development, continuous improvement to service delivery and to reward high standards.
Because our team are employed, trained and remunerated well, they take pride in doing their best, knowing they’re working for a company that cares about them. There’s no need for them to cut corners. Some of our cleaners have been with us for over 5 years, which ensures our clients enjoy continuity of service from people who genuinely care.
5. FEEL GOOD ABOUT YOUR WORKSPACE AGAIN
Nothing quite beats having pride in your workplace. When you know that it’s clean, hygienic and continuously fresh because of our cleaning system you can’t help but pass on that relaxed confidence you feel. Your clients and staff don’t necessarily know when the workplace is clean, but they sure do when it’s not! When your cleaning and maintenance is delivered on time every time you can get on with your business.